Policies
Read prior to booking
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All appointments require a deposit to book. If there is no deposit received, you do not have a confirmed appointment. If you would like a consultation (via text/phone call), please send a message to (916) 620-4454. Please be sure to mention any balding, hair, or scalp conditions.
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Braid/extension services do not include wash/blow dry unless this service is added. Please arrive with your hair prepped for install which means free of products, detangled, washed and blown out.
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All styles range from 1-5 hours (max).
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No extra guests may accompany you to your appointment due to COVID safety protocols.
Luxe Glam Shop salon rules
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Please do not arrive more than 5 minutes early to your appointment. You will be asked to sit in the waiting area or in your car.
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Please wear a face mask at all times.
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Only clients being serviced will be allowed in the salon to better maintain social distancing.
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No gossiping or loud talking in the salon.
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The is a ZERO tolerance for any aggressive/violent behavior at Luxe Glam Shop.
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Please respect all stylists and customers when visiting the salon.
Scheduling & Deposits
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There is a deposit required to secure all appointments.
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The deposit will be deducted from the total amount of your service.
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Deposits can be paid via PayPal, CashApp, or Venmo.
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The remainder of all services must be paid in cash, or via ApplePay, CashApp, or Venmo on the day of your appointment.
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Please make sure that your method of payment is working or that you have cash on hand prior to getting serviced.
Late Fees
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There is a $20 late fee that will be added if you are more than 15 minutes late.
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After 15 minutes, your appointment will need to be rescheduled and a new deposit will be required (unless discussed prior to your appointment time).
Refunds
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There are NO REFUNDS once you leave the salon.
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If there are any issues within 5 days, please contact us to have them repaired.
Covid-19
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All clients are required to wear a mask to your appointment.
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Masks will be provided if forgotten, and must be worn over your mouth and nose at all times.
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Please do not book with Luxe Glam Shop if you are feeling sick or have any symptoms of illness.
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If you arrive for your appointment and are showing clear signs of sickness (excessive coughing, sniffles, fever), your appointment will be canceled and you will be charged 50% of the booked service.
Deposit & Payment
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A non-transferable/non-refundable deposit is required to book all appointments. The site will prompt you to pay at deposit at the time of booking.
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The following payment options are accepted:
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Cash App: $Kblissett
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Venmo: Kblissett15
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Sew In Policy
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Previously used bundles must be washed & dried PRIOR TO service, free of any smells or debris.
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Takedown services must be scheduled separately.
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All sew ins include install, cut and style.
Photo Policy
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All clients are subject to photographs for promotion/advertisement purposes at Luxe Glam Shop. These photos are rightfully owned by Luxe Glam Shop LLC.
Cancellation Policy
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All cancellations and no-shows will result in a forfeit of your deposit.
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A new deposit will be required to book if cancelled less than 24 hours prior to your appointment.
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The deposit may be used to reschedule ONCE. After that, a new deposit must be paid.
By booking with Luxe Glam Shop you agree to the policies stated above. We look forward to servicing you.
Thank you!